Healthcare

Merging a custom-built CRM into Sales Cloud Org

Сlient:

A German provider of nursing and care aid kits as well as products for home care.

Challenges:

  • Migration from a custom-built CRM and a billing solution on MySQL database to an existing SFDC Sales Cloud Org
  • Deduplication of accounts (patients, care services, care insurances) and addresses within the legacy system, as well as between legacy and new system
  • Addresses had to be consolidated from different source objects, like patients or orders, into a unified address object in Salesforce
  • Complex transformations

Results:

  • 9.2 million source records migrated into 17.2 million target records
  • Migration in time and budget, in spite of change requests during the project
  • Customer actively involved in conemis transition cloud mapping
  • Data quality issues corrected during the process