Challenges:
- Data model needs to be restructured in parts
- Complex transformation and data cleansing
- Several pick lists need to be transformed
- Filtering of data during migration is required
- Performance of data conversion is crucial for global big bang roll-out
- Permanent data synchronization after go-live
Results:
- Success full initial data load from SAP to Oracle Service Cloud in time
- ~120k accounts and ~250k contacts
- Live data migration in 3 days
- Permanent data synchronization between SAP (ERP) and Oracle Service Cloud
- Deduplication and data cleansing
- Integration of Service Cloud with Avaya IP telephony
- Full data scope covered by conemis
