Unleash Your Data with conemis for Agentforce Success! 

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Salesforce’s Agentforce is reshaping customer service, offering AI-driven support that transforms how businesses interact with their customers. From streamlining responses to delivering personalized experiences, it’s designed to unlock unprecedented efficiency and satisfaction.

To illustrate how Agentforce can revolutionize operations, let’s consider a hypothetical scenario inspired by real-world challenges: ABC Insurance, a fictional company, faces the complexities of integrating legacy data systems to ensure their AI-powered service achieves its full potential. This example mirrors the challenges many organizations encounter when modernizing their systems—and highlights how conemis provides the solutions they need.

When ABC Insurance adopted Agentforce, they took a bold step toward redefining customer service. But like many organizations, they soon faced a significant challenge: how to integrate data stored in a Policy Administration System (PAS) that predates Salesforce adoption, and which therefore cannot be accessed by an AI agent. 

Enter conemis transition cloud (ctc). Our solution empowered ABC Insurance to bridge the gap between past and present systems, ensuring that Agentforce had instant, reliable access to the critical data it needed to perform at its best. The result? Faster service, reduced manual workloads, and enhanced customer satisfaction.

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Why It Matters
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Agentforce's true potential can only be unlocked when it has access to the right data, in real-time, from various sources. This is where ctc shines: effortless no-code setups, seamless synchronization, and unmatched scalability to feed data into Salesforce, Agentforce, and Data Cloud.

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A Glimpse Into the Journey
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With conemis, ABC Insurance achieved:

• Smooth data integration from third-party systems

• Automated workflows that save time and reduce errors

• Setup in a flash

Want to see how we do it and what this means for the future of customer service at ABC Insurance? Discover the full story, the Agentforce challenges, and the innovative solutions that made it possible.

Check out the video here.

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